Last updated · May 23, 2026

SMS messaging & consent

This page documents RoadKin's transactional SMS program and exactly how a customer opts in — written plainly for our customers and for messaging-compliance review.

How opt-in is collected

Customers request roadside assistance at roadkin.co/book. At the step where they enter their phone number (“How do we reach you?”), they must check an explicit, not pre-checked consent box. The request cannot be submitted until that box is checked. This is the exact box every customer sees and agrees to:

✓Text me my tap-to-pay link & status updates. I agree to receive transactional SMS from RoadKin about this service request — the secure payment link and operator status (accepted, en route, on scene, complete). Typically 3-5 texts per request. Reply STOP to opt out, HELP for help. Msg & data rates may apply.

Consent is recorded server-side with a timestamp, the customer's IP address, and the exact disclosure text shown above, so each opt-in is independently verifiable.

What we send

Messages are transactional only, one-to-one, and customer-initiated — we never send marketing or promotional texts on this number. After a customer books, we send:

A secure tap-to-pay link for the service they requested.
Status updates as their operator is dispatched: accepted, en route, on scene, and complete.

Sample messages

RoadKin: your $145.00 booking is ready. Tap to pay + track: roadkin.co/s/Ab3xK9pQ Reply STOP to opt out.
RoadKin status (en route): roadkin.co/s/Ab3xK9pQ

Message frequency

Typically 3–5 messages per service request. We only message customers who have just booked or are tracking an active job.

Opt-out & help

Reply STOP at any time to opt out of further messages; reply HELP for help. Message and data rates may apply. Your mobile information, including your phone number, is never shared with third parties or affiliates for marketing or promotional purposes.