Last updated · May 23, 2026

SMS messaging & consent

This page documents RoadKin's transactional SMS program and exactly how a customer opts in — written plainly for our customers and for messaging-compliance review.

How opt-in is collected

Customers request roadside assistance at roadkin.co/book. At the step where they enter their phone number (“How do we reach you?”), they are shown an explicit, optional, not pre-checked consent box dedicated solely to SMS. Checking it is not a condition of booking — the request submits either way, and a customer who leaves it unchecked simply receives no texts (their payment link and status appear on screen instead). Consent is collected separately from the service agreement and from our Terms. This is the exact box every customer sees:

✓Text me my tap-to-pay link & status updates. (Optional) I agree to receive transactional SMS from RoadKin about this service request — the secure payment link and operator status (accepted, en route, on scene, complete). Typically 3-5 texts per request. Reply STOP to opt out, HELP for help. Msg & data rates may apply. Consent is not a condition of purchase — if you skip this, your payment link appears on screen instead.

Consent is recorded server-side with a timestamp, the customer's IP address, and the exact disclosure text shown above, so each opt-in is independently verifiable.

What we send

Messages are transactional only, one-to-one, and customer-initiated — we never send marketing or promotional texts on this number. All program messages are sent from 1 (888) 758-7067. After a customer books, we send:

A secure tap-to-pay link for the service they requested.
Status updates as their operator is dispatched: accepted, en route, on scene, and complete.

Sample messages

RoadKin: your $145.00 booking is ready. Tap to pay + track: roadkin.co/s/Ab3xK9pQ Reply STOP to opt out.
RoadKin status (en route): roadkin.co/s/Ab3xK9pQ

Message frequency

Typically 3–5 messages per service request. We only message customers who have just booked or are tracking an active job.

Opt-out & help

Reply STOP at any time to opt out of further messages; reply HELP for help. Message and data rates may apply. Your mobile information, including your phone number, is never shared with third parties or affiliates for marketing or promotional purposes.